What is an appropriate way to assist a disoriented passenger during evacuation?

• A. Leave them to find their own way
• B. Provide reassurance, explain directions calmly, and guide them to the nearest exit
• C. Use force to keep movement
• D. Remove their personal belongings to speed movement

Answer: (B)

When someone is disoriented during an evacuation, the priority is to keep them safe and moving efficiently through clear, calm guidance. Reassure them, explain directions simply, and physically guide them to the nearest safe exit. This reduces confusion, helps maintain orderly egress, and speeds the overall evacuation.

Leaving them to find their own way risks them getting lost, separated, or blocked by others. Using force is unsafe and can increase fear or cause injury. Removing their personal belongings is unnecessary and can slow movement or create hazards.