During evacuation, what is a core approach when guiding a disoriented passenger?

• A. Yell directions aggressively
• B. Let them wander
• C. Provide reassurance, explain directions calmly, and guide them to the nearest exit
• D. Carry them physically to the exit

Answer: (C)

Calm, clear communication with a disoriented passenger is essential during an evacuation. The best approach is to provide reassurance, explain directions calmly, and guide them to the nearest exit. When someone is confused, simple, concrete instructions help them regain orientation and move more quickly. Use a steady voice, speak slowly, and give one clear instruction at a time, such as pointing toward and saying which way to the exit while staying close to them to reduce anxiety.

Yelling or aggressive directions increase panic and can cause confusion or resistance, so they’re unlikely to help. Letting the passenger wander wastes valuable time and can lead to them getting lost or blocking others. Carrying them physically carries risk and should only be considered if there is an immediate threat and no safer option; otherwise, calm guidance and gentle directing to the exit is the safer, more effective approach.